So what is the difference between .ost and .pst? How do you “back up Outlook”, and what does that backup include? I work with email all the time, and I would like to be able to explain the technical aspects of problems and solutions relating to email in clear terms for non technical users.
I recently had a client who wanted to have their email provided by one company (Microsoft 365 hosted email), and the Microsoft Office apps provided by another company. The reason for this setup was that the company providing email would do so for free, but did not provide the Office Applications.
Being in the position of getting all the old emails, folders, contacts, etc., –and more importantly when importing the .pst file didn’t work correctly — I found myself wanting to be able to explain better why it was taking so long, what actions I was taking, and why. Even if I understood them internally, I wanted to be able to explain to my current and future clients in more simple terms what was going on, so I could put them at ease.
Keep reading to see what I found out.Continue reading “Backing Up Outlook | .pst vs .ost vs human”